Terms & Conditions.

Introduction

These Terms & Conditions ('Terms') govern your use of the Box3 Creative website (box3creative.com) and any services provided by Box3 Creative ('we', 'us', or 'our'). By accessing our website or engaging our services, you agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must not use our website or engage our services. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them periodically.

Our Services

Box3 Creative provides digital marketing, branding, web design and development, video and photo production, paid advertising, social media management, and AI-powered content services.

All services are delivered subject to a separate written agreement or proposal between Box3 Creative and the client. These Terms apply in addition to any such agreement. In the event of a conflict, the terms of the written agreement shall prevail.

We reserve the right to refuse service to anyone for any reason at any time. We may modify, suspend, or discontinue any aspect of our services without notice or liability.

Client Obligations

By engaging our services, you agree to:

Provide accurate, complete, and up-to-date information required for us to deliver the agreed services. Delays caused by incomplete or inaccurate information provided by the client may affect timelines and are not the responsibility of Box3 Creative.

Respond to requests for feedback, approvals, and materials within the timeframes agreed upon. Box3 Creative is not liable for project delays resulting from client unresponsiveness.

Ensure that any materials, assets, logos, images, or content you provide to us do not infringe upon any third-party intellectual property rights.

Use our deliverables only for lawful purposes and in compliance with all applicable laws and regulations.

Payments & Fees

Fees for our services are outlined in the proposal or agreement provided to the client prior to commencement of work. All fees are quoted in the agreed currency and are exclusive of applicable taxes unless stated otherwise.

Payment terms are as specified in the proposal. Unless otherwise agreed, a deposit is required before work begins, with the remaining balance due upon project completion or as per the agreed payment schedule.

Late payments may incur interest at a rate of 1.5% per month on the outstanding balance. Box3 Creative reserves the right to suspend services for accounts with overdue payments.

Retainer agreements are billed on a recurring basis as specified. Cancellation of a retainer requires written notice as per the notice period outlined in the agreement.

All payments are non-refundable unless otherwise stated in writing. In cases where a project is cancelled by the client, fees for work completed to date remain due.

Intellectual Property

Upon receipt of full payment, Box3 Creative assigns to the client all rights, title, and interest in the final deliverables created specifically for that client, unless otherwise agreed in writing.

Box3 Creative retains ownership of all preliminary concepts, drafts, working files, tools, frameworks, and proprietary methodologies developed during the course of the project. These are not included in the deliverables unless explicitly agreed.

Box3 Creative reserves the right to display completed work in its portfolio, case studies, website, and marketing materials unless the client requests confidentiality in writing prior to project commencement.

Any third-party assets, fonts, stock imagery, or software used in delivering the services remain subject to their respective licences. The client is responsible for obtaining any additional licences required for their intended use.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This includes business strategies, financial information, client data, and technical details.

Confidential information shall not be disclosed to any third party without prior written consent, except where required by law or to trusted subcontractors who are bound by equivalent confidentiality obligations.

This confidentiality obligation shall remain in effect for a period of two (2) years following the termination of the engagement.

Revisions & Approvals

The number of revision rounds included in a project is specified in the proposal. Revisions beyond the agreed scope will be billed at our standard hourly rate.

Once a deliverable has been approved by the client — whether in writing, verbally, or by inaction after a reasonable review period — it is considered final. Additional changes post-approval may be treated as new work and billed accordingly.

Box3 Creative will make reasonable efforts to accommodate client feedback; however, fundamental changes to agreed scope, direction, or strategy may require a revised proposal and updated timeline.

Termination

Either party may terminate an engagement by providing written notice as specified in the project agreement. Upon termination, the client is responsible for payment of all work completed up to the date of termination.

Box3 Creative reserves the right to terminate an engagement immediately and without notice in cases of non-payment, breach of these Terms, unethical conduct, or requests to produce illegal or harmful content.

Upon termination, Box3 Creative will deliver any completed work to the client upon receipt of outstanding payments. Incomplete work may be delivered at Box3 Creative's discretion.

Limitation of Liability

To the fullest extent permitted by applicable law, Box3 Creative shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of revenue, loss of data, or loss of business opportunities.

Our total liability to you for any claim arising from the services provided shall not exceed the total fees paid by you to Box3 Creative in the three months preceding the claim.

Box3 Creative does not guarantee specific results from marketing campaigns, advertising spend, SEO, or social media management, as outcomes depend on many factors outside our control including platform algorithms, market conditions, and budget.

Website Use

You agree to use our website only for lawful purposes. You must not use our website in any way that causes, or may cause, damage to the website or impairment of its availability, or in any way that is unlawful, fraudulent, or harmful.

You must not attempt to gain unauthorised access to any part of our website, the server on which our website is stored, or any server, computer, or database connected to our website.

We reserve the right to restrict access to certain areas of our website at our discretion. We may suspend or terminate your access at any time without notice.

Our website may contain links to external sites. We are not responsible for the content, accuracy, or practices of any linked third-party websites.

Governing Law

These Terms are governed by and construed in accordance with the laws of Albania. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Albania.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page with a revised 'Last Updated' date. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically to stay informed of any updates.