Privacy Policy.

Introduction

Box3 Creative ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website box3creative.com, contact us, or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Name, email address, phone number, and company name that you voluntarily provide when contacting us through our website forms, email, or social media channels.

Usage Data: Information automatically collected when you visit our website, including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and other diagnostic data.

Cookie Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Communications: Records of correspondence if you contact us directly, including email exchanges, messages, and meeting notes relevant to delivering our services.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services — delivering digital marketing, branding, web design, video production, and advertising services you have engaged us for.

To communicate with you — responding to enquiries, sending project updates, invoices, and service-related communications.

To improve our website — analysing usage patterns to enhance user experience, content, and functionality.

To send marketing communications — with your consent, sending newsletters, case studies, and promotional content about our services. You may opt out at any time.

To comply with legal obligations — fulfilling obligations under applicable law, resolving disputes, and enforcing our agreements.

To protect against fraud — monitoring and preventing fraudulent transactions and other illegal activities.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: We may share data with trusted third-party vendors who assist in operating our website and delivering services (e.g. hosting providers, email platforms, analytics tools, payment processors). These parties are bound by confidentiality obligations.

Business Transfers: If Box3 Creative is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your information is transferred and subject to a different Privacy Policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g. a court or government agency).

Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to safety.

Third-Party Services

Our website may contain links to third-party websites and services (such as Meta, Google, LinkedIn, and other platforms we use to deliver advertising campaigns). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We use the following third-party tools that may process your data:

Google Analytics — for website traffic analysis. Data is anonymised where possible. You can opt out via Google's opt-out browser add-on.

Meta Pixel — to measure the effectiveness of advertising campaigns run on Facebook and Instagram.

Email Marketing Platforms — to manage newsletters and client communications. Subscription data is stored securely and never shared.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Client project data is retained for the duration of the engagement and up to 3 years thereafter for legal and accounting purposes. Website enquiry data is retained for up to 12 months. Marketing preferences are retained until you unsubscribe or request deletion.

When personal data is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access — You have the right to request copies of your personal data we hold.

Right to Rectification — You have the right to request that we correct any information you believe is inaccurate or incomplete.

Right to Erasure — You have the right to request that we delete your personal data, under certain conditions.

Right to Restrict Processing — You have the right to request that we restrict processing of your personal data, under certain conditions.

Right to Data Portability — You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Right to Object — You have the right to object to our processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

Cookies Policy

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:

Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve content and performance.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to remove such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by updating the 'Last Updated' date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.